Wonders Customer Service Center
Introduction
The company informative leading group built Wonders Customer Service Center this year, which is to integrate the service standard of company projects, make a unified customer service standard and provide a consolidated connection points.

In order to meet the demands of customers, we use CASE concept to management, which is to build a suit of CASE track system, realize CASE found —— CASE distribute —— CASE process —— CASE close life cycle, ensure that the customer requirements can be settled and resolved on time, meanwhile the system keep all the process information of CASE life cycle to provide statistic enquiry function, improve the service quality and efficiency, therefore the company leadership can macroscopically make decisions by some report forms.

Wonders Customer Service Center has been operating steadily for almost 2 years since opened on Oct 2004,which also passed the Cisco Silver attestation and meet the requirements of Cisco customer service system.

Capacity
The system support 1 E1 (30 Lines) connecting, 30 lines voice guide, 14 seats. We adopt the Avaya G3Si exchange server, and Avaya CVCT. Since we do not need the auto-voice service, we use the voice guide function of exchange server to realize the relative business.

System Features
- The system adopt the B/S Infrastucture
- Business System adopt the J2EE framework
- Realize the CASE tracing system